Legal
Privacy Policy
Last Updated: October 4, 2026
Welcome to PANGAEA Adventure Club.
PANGAEA Adventure Club (“PANGAEA,” “PANGAEA Adventure Club,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers, members, travellers, and users of our website and mobile application.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we retain it, and the choices and rights available to you.
This Privacy Policy applies to our website, mobile application, booking services, customer accounts, trips, experiences, communications, and other services provided by PANGAEA Adventure Club.
We do not sell your personal data, customer lists, personal information, or email addresses to third parties.
Personal information is information that identifies you, relates to you, or can reasonably be associated with you.
Depending on how you interact with PANGAEA Adventure Club, we may collect the following information.
Account and Contact Information
When you create an account, make a booking, contact us, or use our services, we may collect information such as:
- Full name
- Display name
- Email address
- Phone number
- Nationality
- Address
- Profile photo
- Communication and contact preferences
- Account login information
Traveller and Booking Information
When you book a journey, experience, activity, accommodation, event, or other service, we may collect information necessary to process and manage your booking.
This may include:
- Traveller names
- Nationality
- Date of birth
- Passport or identification details, where required
- Emergency contact information
- Booking details
- Selected trip, experience, dates, or packages
- Special requests
- Dietary requirements
- Allergy information
- Relevant health or accessibility information where necessary for the trip or experience
- Information about other travellers included in your booking
If you provide personal information relating to another traveller, you are responsible for ensuring that you are authorized to provide that information to us.
When you use the PANGAEA mobile application, we may collect the following information.
Account Details
We may collect information such as your:
- Name
- Display name
- Email address
- Phone number
- Nationality
- Profile photo
Traveller Details
For certain bookings, you may provide information about yourself or other travellers, including:
- Traveller names
- Date of birth
- Passport or identification details
- Nationality
- Dietary requirements
- Allergy information
- Relevant health or accessibility information where necessary for the booked service
We collect this information only when it is required to provide or safely operate the journey, experience, or activity.
Booking and Payment Status
We collect and process information relating to:
- Trips and experiences you book
- Orders
- Booking status
- Payment status
- Payment transaction references
- Refund status, where applicable
PANGAEA Adventure Club does not receive or store your complete debit or credit card number.
Online payments are processed through secure payment services provided by third-party payment providers, which may include:
- Tap Payments
- PayTabs
- Tamara
When you make a payment, you may interact directly with the payment provider’s hosted payment interface. Payment providers process payment information according to their own terms and privacy policies.
Device and Usage Information
The application may automatically collect technical and usage information, such as:
- Device type
- Operating system
- App version
- Preferred language
- Screens viewed
- Features used
- Actions taken within the application
- Technical diagnostic information
- Application crashes and performance information
- Push-notification token
We use this information to maintain, troubleshoot, secure, analyze, and improve the PANGAEA application.
Location Information
The PANGAEA application may display maps and geographical information through mapping services.
The PANGAEA app does not access or collect your device’s precise location unless a location-based feature is introduced and you explicitly provide the required permission.
Viewing a map within the application does not by itself mean that PANGAEA collects your device’s GPS location.
When you make a payment through our website or mobile application, payment processing is handled by authorized third-party payment providers.
These providers may include:
- Tap Payments
- PayTabs
- Tamara
PANGAEA Adventure Club may receive limited transaction information, such as:
- Payment status
- Transaction reference
- Amount paid
- Payment method category
- Refund or cancellation status
However, we do not receive or store your complete payment card number, CVV, or other full card credentials.
Your payment provider may collect additional information in accordance with its own privacy policy and legal obligations.
We use personal information where necessary to provide, maintain, secure, and improve our services.
We may use your information to:
- Create and manage your PANGAEA account
- Process bookings and orders
- Provide journeys, experiences, activities, events, and related services
- Process and confirm payments
- Communicate booking confirmations and updates
- Provide customer support
- Manage cancellations, changes, refunds, and enquiries
- Personalize your experience
- Remember information associated with your profile and bookings
- Pre-fill information during future bookings where appropriate
- Communicate important operational or service information
- Send security or account-related notifications
- Improve our website and mobile application
- Understand how customers use our services
- Detect technical issues and application crashes
- Prevent fraud, misuse, and unauthorized activity
- Maintain the security of our systems
- Comply with applicable legal, regulatory, tax, accounting, and reporting requirements
- Protect the rights, safety, and property of PANGAEA Adventure Club, our customers, our partners, and others
Where permitted, we may also send you information about:
- New journeys and experiences
- Events
- Product or service updates
- Promotions
- PANGAEA news and announcements
Where required by applicable law, marketing communications will be sent only where we have the appropriate permission.
You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the message or by contacting us.
The PANGAEA mobile application may use push notifications to provide information such as:
- Booking confirmations
- Booking updates
- Important trip or experience information
- Account-related notifications
- Service announcements
- Relevant promotional communications, where permitted
Push notifications are optional.
You can disable push notifications at any time through your device’s notification settings.
Disabling promotional push notifications will not necessarily prevent us from sending essential information required to operate or manage your booking through other available communication methods.
Payment Providers
We may share or allow information to be processed by payment providers such as:
- Tap Payments
- PayTabs
- Tamara
These providers process payments and transactions under their own privacy policies and legal obligations.
Google Services
We may use Google services in connection with our website or mobile application, including services such as:
- Firebase services for push notifications and application functionality
- Google Maps for displaying maps and geographical information
Google may process technical or device information according to its own privacy policies.
Analytics and Crash Reporting
We may use EasyDash and other authorized technology providers to understand application usage, diagnose technical problems, monitor application performance, and receive crash reports.
Information processed for these purposes may include technical information, application activity, device information, and diagnostic data.
Trip Operators, Hosts and Service Providers
Where you make a booking, we may share the information reasonably necessary to provide that booking with organizations involved in delivering the service.
This may include:
- Trip operators
- Guides
- Experience hosts
- Accommodation providers
- Transport providers
- Event organizers
- Local operational partners
We share only information that is reasonably necessary for the relevant booking or service.
For example, an operator may need a traveller’s name, contact information, passport information, dietary requirements, or relevant health or accessibility information where necessary to safely deliver the service.
Professional and Technical Service Providers
We may use trusted providers that assist us with activities such as:
- Website hosting
- Application hosting
- Cloud infrastructure
- Email delivery
- Customer communications
- Technical support
- Security
- Data storage
- Analytics
- Business administration
These service providers may access information only as necessary to provide their services to us and subject to applicable contractual and legal requirements.
PANGAEA Adventure Club operates from Saudi Arabia.
Personal information may be stored or processed in Saudi Arabia and, where necessary to provide our services, in other countries where our authorized service providers, payment providers, technology providers, or operational partners operate.
Where personal information is transferred internationally, we take reasonable measures to ensure that it is handled in accordance with applicable data-protection requirements and appropriate safeguards.
The privacy and data-protection laws of another country may differ from those applicable in your country.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and booking records, resolving disputes, preventing fraud, and complying with legal, accounting, regulatory, and tax obligations.
The amount of time information is retained may depend on:
- The type of information
- The nature of your relationship with PANGAEA
- Whether you maintain an active account
- Whether the information is related to a booking or financial transaction
- Applicable legal and regulatory requirements
- Whether the information is required to establish, exercise, or defend legal claims
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our internal procedures and applicable legal requirements.
Certain information, including invoices, financial transactions, booking records, and records required by law, may need to be retained after your account has been deleted.
You may request deletion of your PANGAEA account at any time.
Delete Your Account in the App
In the PANGAEA mobile application, go to:
Profile → Edit Profile → Delete Account
and follow the instructions provided.
Request Deletion by Email
You may also request account deletion by emailing:
Please send the request from the email address associated with your PANGAEA account and use:
Subject: Delete My Account
We may need to verify your identity before processing the request.
We aim to process valid deletion requests within 30 days, subject to any information we are required or permitted to retain under applicable law.
Deleting your account does not automatically cancel an existing or past booking.
If you wish to cancel a booking, you must follow the cancellation process applicable to that booking.
Certain records may be retained after account deletion where reasonably necessary for:
- Legal or regulatory compliance
- Tax and accounting requirements
- Invoice and transaction records
- Booking records
- Fraud prevention
- Dispute resolution
- Establishing, exercising, or defending legal claims
Where possible, information that no longer needs to identify you may be anonymized.
Depending on your location and applicable law, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information
- Request a copy or export of certain information
- Withdraw consent where processing depends on consent
- Object to certain uses of your information
- Request restriction of certain processing activities
- Unsubscribe from direct marketing communications
You may exercise your privacy rights by contacting:
We may request reasonable information to verify your identity before responding to certain requests.
Your rights may be subject to limitations or exceptions under applicable law.
Where applicable privacy laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following bases:
Performance of a Contract
We process information where necessary to:
- Create and manage your account
- Process your booking
- Take payment
- Deliver a journey, experience, activity, or service
- Communicate with you regarding your booking
Legitimate Interests
We may process information where reasonably necessary for legitimate business interests, including:
- Improving our products and services
- Providing customer support
- Maintaining platform security
- Preventing fraud
- Understanding how our services are used
- Maintaining and improving application performance
We consider your privacy rights when relying on legitimate interests.
Legal Obligations
We may process or retain information where necessary to comply with applicable:
- Laws
- Regulations
- Tax requirements
- Accounting obligations
- Government requests
- Court orders
Consent
Where required, we may ask for your consent before processing certain information or sending certain communications.
Where processing relies on consent, you may withdraw that consent where permitted by applicable law.
Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
Our services are generally intended for adults and are not directed at children under the age of 18 who are independently using our services.
Certain educational trips, school programs, family trips, or organized activities may include participants under the age of 18.
In these situations, bookings and personal information relating to minors should be provided by an authorized:
- Parent
- Legal guardian
- School
- Educational institution
- Authorized organizer
We process information relating to minors only where reasonably necessary to organize, manage, safely operate, or provide the relevant trip or activity and in accordance with applicable requirements.
If you believe personal information relating to a child has been provided to us improperly, please contact us at:
PANGAEA Adventure Club uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
Our online services use encrypted communications, including SSL/TLS encryption, where appropriate to protect information transmitted between your device and our systems.
Access to personal information is limited to authorized personnel and service providers where access is reasonably necessary for legitimate business purposes.
However, no internet-based service, electronic transmission, or storage system can be guaranteed to be completely secure.
Users are responsible for keeping their account credentials confidential and should notify us if they believe their account has been compromised.
Our website or mobile application may contain links to third-party websites, services, payment providers, maps, social media platforms, or external applications.
These third parties operate independently from PANGAEA Adventure Club and may have their own privacy policies and data-handling practices.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
PANGAEA Adventure Club is not responsible for the privacy practices of third-party websites or services that we do not control.
We may contact you through channels such as:
- SMS
- Phone
- Push notifications
- WhatsApp or other messaging services where applicable
Operational communications relating to your account, payment, booking, safety, cancellation, schedule, or service may be necessary for us to provide the service you requested.
Marketing communications are handled separately where required by applicable law, and you may unsubscribe from them at any time.
We may update this Privacy Policy periodically to reflect:
- Changes to our services
- Changes to our mobile application
- New technology or service providers
- Operational changes
- Changes in applicable laws or regulatory requirements
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Where required or appropriate, material changes may also be communicated through our website, application, email, or another appropriate communication channel.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, how PANGAEA Adventure Club processes personal information, your privacy rights, or an account deletion request, please contact us:
PANGAEA Adventure Club
Email: [email protected]
Address: 8699 Anas Ibn Malik Rd An Narjis, Riyadh 13324 Saudi Arabia
For account deletion requests, please use:
Subject: Delete My Account
and send the request from the email address associated with your PANGAEA account.