Help
Frequently asked questions
Quick answers, with links to the full policies. Can't find what you need? Email us at [email protected] or message us on WhatsApp.
Bookings and payments
Open Track my booking and enter the booking reference from your confirmation email.
The rules depend on whether the trip is domestic or international and on how many days before departure you cancel. Please read the full Cancellation and Refund Policy.
To secure a booking you pay either 50% or the full amount, and any balance is due 30 days before departure. Trips booked within a week of departure are paid in full. The details are in the Terms and Conditions.
Participants under 18 must be accompanied. See the age restrictions in the Terms and Conditions.
Account and loyalty
In the PANGAEA app go to Profile, then Edit Profile, then Delete Account. You can also email [email protected] with the subject "Delete My Account". See the Privacy Policy for what happens to your data.
The program is open to registered users aged 18 or older and enrolment is automatic when you create an account. Read the Loyalty Terms for earning points, tiers and redemption.
HAMAT RUN
Registration, payment and your QR entry code are handled on the HAMAT RUN registration portal. Start from the HAMAT RUN page.
Contact and partners
Email us at [email protected] or message us on WhatsApp. Our contact details are also in the footer of every page.
Read the Vendor Terms, then start your application on the Become a vendor page.